It all started when I re-ordered some scrumptious lip gloss from an Etsy shop called Blackbird Soap Company of Colorado Springs. This stuff works wonders during these dry winter days (and I swear it healed a cold sore in less than 4 days, which usually takes 2 weeks). I use the Java Junkie flavor, but this time around I had ordered one in the Frost Bitten flavor too (yummy, tingly spearmint). Heather, the shop owner, emailed me to say the order was delayed but she was putting a little something extra in the package for me.
Well, I couldn't wait to rip into the package when it arrived and try my new lip gloss. To my surprise, Heather had sent not only the two lip glosses I had ordered, but a full size bar of her Goldilocks soap and a container of Padrona del Venice creamy body mousse to try out as well!
What great customer service! And an excellent marketing technique as well, because if these other products are half as good as her lip glosses, I know I'll be coming back to her shop again and again.
This is also a prime example of why I love shopping on Etsy. It's been my experience that the shop owners give great personalized service and the products are second to none at great prices. It's a huge marketplace set up so both the customer and the shop owner can find success.
As of this month, there were 290,877 sellers with millions of items available. If you haven't already, you should check it out soon for its handmade, vintage, and supplies merchandise. Many items are one of a kind and I hope you experience the great customer service that I've been receiving.
That's great customer service! I love hearing stories like this!
ReplyDeleteI will have to check that shop out. I also wanted to thank you for stopping by my blog and becoming a follower! I'm now your newest follower :)
ReplyDelete- Katie
http://runningwithagluegun.blogspot.com/
How awesome! It is great when sellers give such good customer service. You are absolutely right about that being a great marketing technique, too.
ReplyDeleteHi Judy! Thank you so much for this wonderful feature about my business. That was so kind of you. I can't tell you enough how surprised I was. This has completely made my day! I will be adding this link on my website and Facebook page for other fans to read. I hope you enjoy the extra goodies and I very much look forward to doing business with you again. If anyone is interested I also run a blog with fun crafts and reads... you can find us at: http://blackbird-soap.blogspot.com/
ReplyDeleteTake Care,
Heather Gwinn
That is a nice surprise! Her packaging is beautiful! That is what makes Etsy so fun to shop at. I always check there first when gift shopping, supply shopping, or Sher shopping. I'm off to check out her shop now.
ReplyDeleteI will definitely check ut the shop!
ReplyDelete